Privacy Policy
Frequently Asked Questions
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- Agricultural Solutions: Providing advanced farming inputs, tools, and advisory services.
- Sustainability Practices: Promoting eco-friendly methods that protect soil, water, and biodiversity.
- Digital Transformation: Leveraging ERP systems, eCommerce, and smart technologies to modernize agribusiness operations.
- Community Empowerment: Training and supporting farmers to adopt best practices for long-term success.
You can reach our customer support team by emailing sales@farmware.co.zw , Call or Whatsapp +263 78-974-4221. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
Privacy Policy – Farmware Holdings Pvt Ltd
Last Revised: 10 April 2026
1. Introduction (Article 1, 2, 3)
Farmware Holdings Pvt Ltd (“we,” “our,” “us”) is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU 2016/679). This policy explains how we collect, process, and safeguard your information when you interact with our website, products, and services.
2. Data Controller (Article 4, 24)
Farmware Holdings Pvt Ltd acts as the Data Controller for all personal data collected.
- Contact Email: sales@farmware.co.zw
- Phone: +263 789 744 221
3. Categories of Data Collected (Article 5, 6)
We collect:
- Identity Data: Name, email, phone number.
- Transaction Data: Purchases, payments, service requests.
- Technical Data: IP address, browser type, usage logs.
- Marketing Data: Preferences for newsletters or promotions.
4. Legal Basis for Processing (Article 6)
We process data under the following lawful bases:
- Contractual necessity: To deliver products and services.
- Legal obligation: To comply with tax, accounting, or regulatory requirements.
- Legitimate interest: To improve services and protect against fraud.
- Consent: For marketing communications and cookies.
5. Purpose of Processing (Article 5)
Your data is used to:
- Provide and improve our services.
- Communicate with you about orders, inquiries, and updates.
- Ensure compliance with legal requirements.
- Personalize your experience on our platforms.
6. Data Sharing (Article 28, 44)
We do not sell or rent your data. We may share information only with:
- Trusted service providers under strict data processing agreements.
- Regulatory authorities when legally required.
- International transfers (outside the EU) are safeguarded with Standard Contractual Clauses (SCCs).
7. Data Retention (Article 5, 13)
We retain personal data only as long as necessary:
- Transaction records: 7 years (legal requirement).
- Marketing data: Until consent is withdrawn.
- Technical logs: 12 months for security purposes.
8. Your Rights (Articles 12–23)
You have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase data (“right to be forgotten”).
- Restrict processing under certain conditions.
- Data portability: Receive your data in a structured, machine‑readable format.
- Object to processing based on legitimate interests or direct marketing.
- Withdraw consent at any time.
Requests can be made via sales@farmware.co.zw. We will respond within 30 days.
9. Cookies & Tracking (Article 7, 30)
Our website uses cookies to improve user experience. You can manage or disable cookies in your browser. Consent is requested before non‑essential cookies are placed.
10. Security Measures (Article 32)
We implement encryption, access controls, and audit logs to protect your data against unauthorized access, alteration, or disclosure.
11. Supervisory Authority (Article 77)
If you believe your rights have been violated, you may lodge a complaint with your local supervisory authority.